Website Privacy Policy
Privacy Statement
reuben real estate Pty Ltd, t/as reuben real estate (A.C.N. 614 210 043) (we, us, our) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act), including the Australian Privacy Principles (APPs).
reuben real estate operates the reuben real estate website at www.reubenrealestate.com.au (website) and provides a range of real estate services.
The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.
Should our client relationship develop beyond the general use of this website, we also have a privacy policy which details our policy in connection with our real estate agency business and services. A copy of this privacy policy can be accessed here.
This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is published to this website.
This Website Privacy Policy was last reviewed, revised and updated: January 2026
1. What information do we collect?
In the process of effectively conducting our operations and our business, including the provision of our services, reuben real estate will likely collect and hold a range of personal information. The type of information we may collect and hold includes:
(a) your first name and surname;
(b) your email address;
(c) your telephone;
(d) your mobile number;
(e) your address;
(f) the address of the property you are intending to sell or purchase;
(g) the address of the property you are intending to let or rent;
(h) details of the services we provide to you or that you have enquired about, including any additional information necessary to deliver our services and respond to your enquiries;
(i) any additional information that you provide to us directly through our website or indirectly through your use of our website, our services or through websites or accounts from which you permit us to collect your personal information;
(j) any other information that may be required in order to facilitate your dealings with us.
2. Collection of personal information
We only collect personal information that is reasonably necessary for, or directly related to, the performance of our functions and activities as a licensed real estate agency and the operation of this website.
We do not intentionally collect sensitive information (as defined in the Privacy Act 1988 (Cth)) unless it is reasonably necessary for our functions or activities and you have provided your consent, or unless otherwise permitted by law.
3. How we collect this information
We collect personal information directly from you when you submit online forms either through our website or via third party forms, make enquiries, contact us by phone or email, or use our website. We may also collect personal information automatically through cookies and analytics tools, and from third parties such as property listing platforms where you have provided your consent.
At or before the time we collect personal information, or as soon as practicable afterwards, we will take reasonable steps to notify you of the matters required under the Australian Privacy Principles, including the purposes of collection, the main consequences (if any) of not providing the information, and how you may access this Privacy Policy.
This Privacy Policy is intended to operate as a general collection notice for personal information collected through this website.
4. Why do we collect this information?
We collect, hold, use and disclose your personal information so that we can perform our functions and activities as a licensed real estate agency and provide our best possible customer service to you. Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of service you request from us. We may collect, hold, use and disclose your personal information for the following purposes:
(a) to provide and administer our services, including marketing properties for vendors and landlords, facilitate transactions for sales and leasing, property concierge services and verify your identity;
(b) to respond to your submissions and enquiries about our products and services and property listings;
(c) to provide customer support, including conducting, investigating and responding to enquiries, surveys, feedback, comments and complaints;
(d) to distribute our newsletters and other communications either alone or with the assistance of service providers on information about us, our property listings and our related products and services offered;
(e) to assess the performance of our website and improve the operation of the website;
(f) to maintain records and comply with our legal obligations.
5. Use and disclosure
We will collect, hold, use and disclose your personal information only for the purposes for which it is collected in accordance with the Act, including:
(a) providing services and customer support, including service updates;
(b) maintaining and updating our records;
(c) comparing information for accuracy, and verifying it with third parties; and
(d) providing information as authorised or required by law or a relevant government body or authority.
We hold personal information in electronic databases, cloud-based systems and, where necessary, in hard copy files.
We will only use or disclose personal information for the primary purpose for which it was collected, or for a secondary purpose where you would reasonably expect such use or disclosure, where you have consented, or where otherwise permitted or required by law.
We may disclose personal information to third-party service providers who assist us in operating our website, conducting our business, or providing services to you (including IT providers, marketing platforms and property listing services). These providers are only authorised to use personal information as necessary to provide services to us.
Where we disclose personal information to third parties (including service providers), we take reasonable steps to ensure that those parties handle personal information in a manner consistent with the Privacy Act.
6. Overseas disclosure
We do not intentionally disclose personal information to overseas recipients. However, we may use cloud storage and IT servers that may be located overseas to store the personal information we hold. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.
To the extent that we can identify the countries to which we transfer information they are:
(a) the United States of America.
Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.
7. Anonymity and pseudonyms
General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.
Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.
8. Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Some information collected through cookies and logs may constitute personal information. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific
When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top-level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server's IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.
9. Information security
We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.
We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.
Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.
When personal information is no longer required for a permitted purpose, we take reasonable steps to destroy or de-identify that information, unless we are required by law to retain it.
10. Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.
11. Ratings and reviews
If you provide a review or rating for a product or service provided by, or available through, us, we reserve the right to publish part or all of your review or rating together with your first name and suburb on our website.
12. Marketing communications and Spam Act compliance
We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below). We will not use your sensitive information for these purposes without your consent.
We may use personal information to send you marketing communications about our services, properties, events or related offerings where you have consented to receive such communications, or where otherwise permitted by law.
All electronic marketing communications we send will comply with the Spam Act 2003 (Cth) and will include a functional unsubscribe facility. You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided or by contacting us using the details below.
We will not use sensitive information for marketing purposes without your express consent.
13. Accessing and correcting personal information
Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided. Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below). The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.
14. Privacy complaints
If the user requires any further information about our management of your personal information or has any queries or complaints, please contact us in writing:
The Privacy Officer
PO Box 6366
Rouse Hill NSW 2155
Phone enquiries +61 409 596 706
Online enquiries Enquiry form
We will respond to the complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
The Office of the Information Commissioner can be contacted as follows:
Phone enquiries 1300 363 992 | Mon–Thurs
10am–4pm AEST/AEDT
Online enquiries Enquiry form
Post GPO Box 5288
Sydney NSW 2001
Fax +61 2 9284 9666
15. Acceptance and consent
By using this website, you acknowledge that you have read and understood this Privacy Policy and that we will collect, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By providing your personal information to us, you consent to our collection, holding, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that may apply between us.